What Microsoft Support Engineers Do And How They’re Kept Motivated
Microsoft has a Global Technical Support Center in India (abbreviated to IGTSC). The guys here are the ones who help customers with their problems. Part of their job is to create help content like KB articles, tutorials and contributing on forums.
Like any organization, to keep their employees entertained and motivated, Microsoft has some internal competitions of sorts. In a blog post, an engineer from Microsoft India, Bangalore GTSC has shared some of these competitions and the prizes.
There’s a Developer Sporty League for the following sports:
- Pool
- Foosball
- Lightning Chess
- Table Tennis
- Arm Wrestling
- Rope Pulling
Here’s the winner’s certificate and the event flyer:
The second one is a bit more interesting for it tells us as to what is a support engineer’s task:
So they blog, file bugs, post on forums and write FAQs? And get paid for it?! I’ve been doing that for the past 3 years!
There are a couple more competition artworks on the blog post.
Waah !! Subhaan Allah !
The only thing which they don’t get as compared to English Football players is — Women ! Or perhaps they get even that #DontKnow
In my own experience, the support quality has been trash poor and on each of the support incidents that I opened, the engineers failed to understand what the problem was in the first place and kept me offering dumb suggestions and fixes thinking I was a Grandma who didn’t know how to use computers. I have seen the absolute lowest quality in the Microsoft Answers forums too. They’re polite but uselessly incompetent.